Our Shipping Policy

We know you’re eager to get your purchase, so we aim to dispatch orders as soon as possible. We try our hardest to meet delivery times. Depending on the location of your goods, your order may be split into multiple parcels.

All orders are processed Monday – Friday. Please Note: If your order contains clearance items this may delay the dispatch by 2 – 3 days.

Freight Costs

Bulky items are those with a high weight or large cubic volume. Products are allocated as bulky as determined by the shipping methods of our courier companies and incur a flat rate fee.

At checkout, you’ll be notified of shipping costs for your approval.

Shipping Exclusions

For information please email shipping@knitlikegranny.com. We don’t ship to international armed forces, freight forwarders, international PO Boxes.

Delivery FAQs

When will I receive my order?

All orders are processed Monday – Friday and we aim to have your goods dispatched within 2-3 business days. Please note: If your order contains any clearance items this may delay the dispatch of your order by 2 – 3 days.

Once your order has been processed and collected by courier, indicative delivery times will be emailed to you. Rural delivery or remote locations can take just a little longer so please allow an additional 2 working days.

We use DHL Express for all our international orders.

Will I have to pay customs and import charges on my international order?

Custom fees and taxes on international orders may be charged by the destination country. These charges must be paid for by the person receiving the parcel. As these are beyond our control, please check with your local customs department prior to ordering should you have any concerns.

If delivery is refused, all costs incurred for the return of goods will be charged to the customer.

Can I change or cancel my order?

We try to process your order as quickly as possible, which means we won’t be able to make any changes once your order has been placed. However, you may be able to cancel your order and place a new one instead.

If it’s too late to cancel the order, you can return any unwanted items and receive a refund. Please check our Returns & Exchanges process for more on how to do this.

I still haven’t received my order?

Occasionally when processing your order, there may be delays, especially during busy periods (including sale).

There may also be other factors contributing to your order being delayed, such as Public holidays, postal/delivery partner delays, traffic delays, logistics, bad weather or if our delivery partners are unable to access the delivery address.

We’ll keep you as updated as we can, and you should be able to track your parcel’s progress.

I’m missing an item from my order, what should I do?

We sincerely apologize if there’s an item missing from your order. However, there may be a simple solution.

We recommend checking your emails (including your junk/spam folder) to see if: We’ve sent your items in separate parcels and notified you they’ll be arriving separately. The item(s) you ordered were out of stock and we’ve informed you of this.

If you still can’t find a reason why your item is missing, please contact shipping@knitlikegranny.com with the following information so we will resolve the issue for you as quickly as we can.

  • The order number
  • The item you’re still waiting to receive

What if the product I ordered is out of stock?

If the product you ordered is out of stock, we will contact you.

I’ve received an incorrect item in my order, what do I do?

If in the event you’ve received an item you haven’t ordered, please contact our customer service email with the following information, so we can investigate and advise the quickest solution.

  • The order number
  • The incorrect item’s product code
  • The item you’re still waiting to receive

I’ve received a faulty item, what should I do?

We aim to sort out any issues with faulty items straight away. As soon as you discover a fault, please contact our customer service email with the following information.

  • The order number
  • The faulty item’s product code
  • A photo of the product and description of the fault/damage

Get In Touch


522 W. Riverside Ave, Suite 4791, Spokane, WA 99201 USA


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Email Us

We’re always happy to hear from you. If you have questions, suggestions or want to say hello, please email us at contact@knitlikegranny.com.

Interested in working together? Contact us at partnerships@knitlikegranny.com. We love collaborating with great people and organizations.

Members of the media, please get in touch with our media relations team at media@knitlikegranny.com. They’d be happy to provide any info you need.

Our top priority is providing the best experience for our customers. For any questions, concerns or help, please email support@knitlikegranny.com, shipping@knitlikegranny.com, refunds@knitlikegranny.com or legal@knitkiegranny.com depending on what you need. We’re happy to assist you!

Have questions or thoughts on our content or editorial policies? Our editor would love to hear from you at editor@knitlikegranny.com.

We always appreciate your feedback. Please email feedback@knitlikegranny.com if you have anything you’d like to share.

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